Shipping policy

1. Order Processing

• Orders are typically processed within 1–5 business days after payment confirmation.
• Orders placed on weekends, holidays, or during peak periods may take longer to process.
• Custom, personalized, or made-to-order items usually require additional processing time, which will be noted on the product page.

2. Shipping Options

We offer several shipping methods depending on your location and order size:

• Standard Shipping – Most affordable option with regular delivery times.
• Express Shipping – Faster delivery for time-sensitive orders.
• Priority / Expedited Shipping – Quickest available service (where offered).
• Local Pickup – Free option for customers near our location (if available).

Shipping costs are calculated at checkout based on:

• Order weight and size
• Shipping destination
• Chosen shipping method

Free Shipping may be available on qualifying orders (threshold will be shown at checkout).

3. Delivery Estimates

• All delivery times are estimates only and are not guaranteed.
• Domestic orders generally arrive within 3–10 business days after shipping.
• International orders typically take 7–30 business days, depending on the destination country and customs processing.
• Actual delivery can be affected by carrier performance, weather, holidays, or high demand periods.

4. International Shipping

We ship to many countries worldwide.

• International customers are responsible for any customs duties, import taxes, and fees imposed by their country. These charges are not included in the shipping cost.
• We are not responsible for delays caused by customs clearance.
• Some items may be restricted or prohibited from shipping to certain countries.

5. Shipping Address

• Please ensure your shipping address is accurate and complete at checkout.
• We are not liable for orders shipped to an incorrect address provided by the customer.
• Address changes after an order has been placed may not be possible once the package has shipped.

6. Order Tracking

• A tracking number will be provided via email once your order ships (when available).
• You can track your package using the carrier’s website or through your account on our store.

7. Shipping Limitations

We do not ship to certain restricted locations or with certain carriers for specific items due to legal, safety, or logistical reasons. These restrictions are applied automatically at checkout.

8. Damaged, Lost, or Missing Items

• Damaged Items: Please inspect your package upon arrival. Contact us with photos within 48 hours of delivery if the item is damaged.
• Lost Packages: We will work with the shipping carrier to locate lost packages. If confirmed lost, we will offer a replacement or refund.
• Missing Items: Report any discrepancies within 7 days of receiving your order.

9. Returns and Shipping Costs

• Shipping fees are generally non-refundable, except when the return is due to our error (e.g., wrong or defective item).
• Return shipping costs are usually the customer’s responsibility unless otherwise specified in our Return Policy.

10. Policy Changes

We reserve the right to modify this Shipping Policy at any time. Any updates will be posted here with a new effective date.